[rt-users] On Correspond Scrips

Stefan Maier maier at idowa.de
Thu Dec 6 03:55:20 EST 2012


We are running rt 4.0.6 (upgraded from an rt3) and are having an issue 
were our tickets are not set to open when the requestor replies to a 
closed ticket. (It used to do that)

After some digging I found out there is a scrip that's supposed to do 
that via "On Correspond" - "Open Tickets" - "Blank" - "Transaction Create".

But according to the log file this Scrip is never triggered.

Should On Correspond be triggered by emails from the requestor? If not 
how do I get that functionality; if yes any idea what might be wrong?

Thanks in advance,
Stefan Maier

Mit freundlichen Grüßen

Stefan Maier

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