[rt-users] Odd problem with ROOT account after an upgrade

Ruslan Zakirov ruz at bestpractical.com
Thu Dec 6 18:16:29 EST 2012

On Fri, Dec 7, 2012 at 2:18 AM, SkyS <sky at backbonesystems.ca> wrote:
> I recently upgraded a RT install from 3.6.1 to 4.0.7
> I managed to get everything going, yet now I am having a bit of a problem.
> Since the upgrade, i have to manually re-set the root password.
> Once I log in and log off, i can no longer log in as root unless i re-set
> the password again.
> Anyone have any advise on how to even trouble shoot the problem?

You have not upgraded properly. I suspect that Password field in Users table
of your DB is short. One of ugprade scripts makes it wide enough to hold new
hashing algorithm. Output of "SHOW CREATE TABLE Users" can confirm
my assumption.

> Thanks.
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Best regards, Ruslan.

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