[rt-users] Multi-tenant

CB kjcsb at xnet.co.nz
Wed Dec 12 11:12:16 EST 2012

Thanks. I understand that it's possible to have multiple queues. Is it
possible to have a multi-tenant setup i.e. one RT install with each "tenant"
having its own environment e.g. domain, users, admin rights etc. Each tenant
can log in to its own domain and administer the system (for themselves
without affecting anyone else). From what I can see there is one local
config file for all of RT and it's not possible to specify multiple domains.


From: Kenneth Crocker [mailto:kenn.crocker at gmail.com] 
Sent: Wednesday, 12 December 2012 4:14 p.m.
To: CB
Subject: Re: [rt-users] Multi-tenant


That's the whole point of RT being so flexible. I have set up several
clients with different workflows for different Queues via Queue-based scrips
and templates, etc.

One domain, many Queues and each Queue has it's own set of processes, Custom
Fields, scrips, templates, etc.

On Tue, Dec 11, 2012 at 9:33 AM, CB <kjcsb at xnet.co.nz> wrote:
Is it possible to set up RT 4 in a multi-tenant environment? Each tenant
would have their own domain name/look/queues/scrips etc without requiring a
separate RT install.


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