[rt-users] Multi-tenant

Dominic Hargreaves dominic.hargreaves at it.ox.ac.uk
Thu Dec 13 05:24:29 EST 2012

On Wed, Dec 12, 2012 at 09:05:34AM -0800, Thomas Sibley wrote:
> On 12/12/2012 08:12 AM, CB wrote:
> > Thanks. I understand that it's possible to have multiple queues. Is it
> > possible to have a multi-tenant setup i.e. one RT install with each "tenant"
> > having its own environment e.g. domain, users, admin rights etc. Each tenant
> > can log in to its own domain and administer the system (for themselves
> > without affecting anyone else). From what I can see there is one local
> > config file for all of RT and it's not possible to specify multiple domains.
> Short answer: No.

Slightly longer answer: maybe, depending on definitions?

Whilst RT has a notion of a single domain, you are free to route emails
from other domains into the system (and have queues set up to respond
with those addresses). Together with the fine-grained permissions model,
and the subject tags on queues it may be possible to configure a single
RT instance which would meet the OP's requirements (although I guess
user admin would be the one sticking point, so it might be necessary
to arrange for a separate user provisioning add-on to support the
specific use cases).

> Why would you prefer a single monolithic RT instance rather than a
> handful of separate ones?

Efficiencies in administration overhead and hardware requirements
(depending on the relative volume of transactions, of course) are two
that spring to mind immediately.

Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford
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