[rt-users] Template not working

Ruslan Zakirov ruz at bestpractical.com
Thu Dec 13 13:50:11 EST 2012

On Thu, Dec 13, 2012 at 11:08 AM, Alexander Kaptsanov
<alexk at qbsystems.biz> wrote:
> Hi, all.
> Three months ago I created a global template and sqrip that send a message
> to the new owner when changing the owner of the ticket.
> A month ago it stopped working. I did not do any upgrades for the RT and the
> server.
> I removed the template and the sqrip and created new ones. They did not
> work.
> Removed again and created new ones, while the template was very simple -
> "Just test". And it worked.
> All attempts to create a template in which there is a value of type
> {$Ticket->Subject} or similar (any variable type) - unsuccessful.
> Logs contains nothing - no errors.

With debug log level enabled RT is very chatty about which scrips it
tries for which txn.

> --
> Best regards,
> Alex
> e-mail: alexk at qbsystems.biz
> --------
> We're hiring! http://bestpractical.com/jobs

Best regards, Ruslan.

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