[rt-users] have RT cc' all included

Tim Wiley tim at marchex.com
Thu Dec 13 14:32:47 EST 2012

On 12/12/2012 08:15 PM, Tim Dunphy wrote:
> Hello List,
> Right now with our RT system,  the auto-replies generated only go back
> to the sender and not the people cc'd.  Can this be changed so that the
> auto-replies include anyone cc'd? If so, how can this be done?
> Thanks
> Tim

If I'm understanding what you're looking for, you'll just setup a new 
scrip (either globally or on the queue level) to notify CCs for certain 

Something like:
On Create Notify Ccs with template Transaction
On Resolve Notify Ccs with template Status Change

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