[rt-users] Help installing RT4 on Ubuntu

[20/20 Lab]

It looks like your running this as a dedicated server (or a virtual host 
[ie rt.place.tld]).  I run it as a page.  Its on the same server as my 
nagios install.  here is my rt section.  There are a number of 
differences, but its someplace to start trying.

I also had to add "LoadModule perl_module 
/usr/lib/apache2/modules/mod_perl.so" to my apache2.conf.  This config 
is in my apache2.conf.

<Location /rt>
             Order allow,deny
             Allow from all

             SetHandler perl-script
             PerlResponseHandler Plack::Handler::Apache2
             PerlSetVar psgi_app /opt/rt4/sbin/rt-server
</Location>
<Perl>
             use Plack::Handler::Apache2;
             Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
</Perl>

Now, I dont even begin think that I understand why this works.  I had to 
try a ton of things to get the two to play nice with eachother.  I'm 
running 11.10 (I think)

It looks like your running from an elevated prompt (in case your not I'd 
start there).  If you have no data in your database yet, do a make 
dropdb and redo your make initialize-database.

Hope this helps,
Matt

On 01/31/2012 11:36 AM, Borngunners wrote:
> Okay. Now I have try to reinstall RT again and so far these are the 
> configurations I have:
>
> root at helpdesks:/var/tmp/rt-4.0.4# make initialize-database
> /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib 
> sbin/rt-setup-database --action init --prompt-for-dba-password
> In order to create or update your RT database, this script needs to 
> connect to your  mysql instance on localhost as root
> Please specify that user's database password below. If the user has no 
> database
> password, just press return.
>
> Password:
> Working with:
> Type:   mysql
> Host:   localhost
> Name:   rt4
> User:   rtuser
> DBA:    root
> Now creating a mysql database rt4 for RT.
> Done.
> Now populating database schema.
> Done.
> Now inserting database ACLs.
> Granting access to rtuser@'localhost' on rt4.
> Done.
> Now inserting RT core system objects.
> Done.
> [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration 
> has been replaced by the new Lifecycles
> functionality. You should set the 'active' property of the 'default'
> lifecycle and add transition rules; see RT_Config.pm for 
> documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766)
> Now inserting data.
> [Tue Jan 31 19:32:37 2012] [info]: 
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: 
> SuperUser, Disabled: 0, EmailAddress: root at localhost, Gecos: root, 
> Name: root, Password: password, Privileged: 1, RealName: Enoch Root 
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
> [Tue Jan 31 19:32:37 2012] [error]: Could not set user info 
> (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826)
> [Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : 
> Couldn't find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956)
> Done inserting data.
> Done.
>
>
> Apache configuration:
> <VirtualHost helpdesks.uhc.umd.edu>
>   ErrorLog /opt/rt4/var/log/apache2.error
>   TransferLog /opt/rt4/var/log/apache2.access
>   # LogLevel debug
>
>   AddDefaultCharset UTF-8
>
>   DocumentRoot "/opt/rt4/share/html"
> <Location />
>        Order allow,deny
>        Allow from all
>
>        SetHandler perl-script
>        PerlResponseHandler Plack::Handler::Apache2
>        PerlSetVar psgi_app /opt/rt4/sbin/rt-server
> </Location>
> <Perl>
>         use Plack::Handler::Apache2;
>         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
> </Perl>
> </VirtualHost>
>
>
> thanks,
>
>
> -----Original Message-----
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users <rt-users at lists.bestpractical.com>
> Sent: Mon, Jan 30, 2012 6:32 pm
> Subject: Re: [rt-users] Help installing RT4 on Ubuntu
>
> On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
> >     Hello Falcone,
> >     I have tried the config as stated. This is the message I receive after
> starting apche:
> >     root at helpdesks:/etc/apache2# /etc/init.d/apache2 start
> >      * Starting web server
> >     apache2
> >     [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table
> 'rt4.Users' doesn't
> >     exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line
> 587.
> >     (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)
>
> You don't appear to have created the RT database.
>
> When you said
>
> >   >       On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:
> >   >       >     I have installed RT 4 on ubuntu and have tested the web after
>
> What did you do to install RT?  It'd be great if you looked through
> the README and compared the steps to the notes about what you did.
>
> -kevin
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston ? March 5&  6, 2012
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston --- March 5&  6, 2012

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