[rt-users] Help installing RT4 on Ubuntu

Thu Feb 2 10:00:01 EST 2012

Hi,

As mentioned, after the installation you have to manually add the RT config
to apache.

The installation won't configure apache automatically for you, you can
probably use the include line Diaulas mentioned.

Other then that, it looks like you've done the installation the Ubuntu way
(which is ok), all you need to do now is configure Apache.

Let us know if it worked.

-- Bart

Op 2 februari 2012 15:12 schreef Diaulas Castro <
diaulas.castro at intersolution.inf.br> het volgende:

>  ** **
>
> Did you put /rt in the end of url? Ex: http://192.168.1.1/rt****
>
> ** **
>
> Have Ubuntu 11.10 installed 3 weeks ago, don’t remember to change apache
> conf except of including this line:****
>
> ** **
>
>     Include "/etc/request-tracker4/apache2-modperl2.conf”****
>
> ** **
>
> ** **
>
> Last 2 lines of my conf:****
>
> ** **
>
> tail -n2 /etc/apache2/sites-available/default****
>
> Include "/etc/request-tracker4/apache2-modperl2.conf"****
>
> </VirtualHost>****
>
> ** **
>
> ** **
>
> ** **
>
> *De:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *Em nome de *Borngunners
> *Enviada em:* quinta-feira, 2 de fevereiro de 2012 12:04
> *Para:* bart at pleh.info; rt-users at lists.bestpractical.com
> *Assunto:* Re: [rt-users] Help installing RT4 on Ubuntu****
>
> ** **
>
> I have reinstalled everything again, starting from the OS. I installed
> ubuntu 11 and I installed RT using the following command apt-get install
> request-tracker4. Everything has being installed, but I am still getting
> the It Works! message. It seems like this version of RT is a bit
> complicated to install, right? Don't know what else to do regarding the
> installing RT. I seriously need help with detail how-to, please....
>
> Thanks,****
>
> ** **
>
> ** **
>
> ** **
>
> -----Original Message-----
> From: Bart <bart at pleh.info>
> To: rt-users <rt-users at lists.bestpractical.com>
> Sent: Wed, Feb 1, 2012 10:06 am
> Subject: Re: [rt-users] Help installing RT4 on Ubuntu****
>
> Hi, ****
>
> ** **
>
> Are you trying to do the source installation on Ubuntu? (btw, which
> version of Ubuntu?)****
>
> ** **
>
> At least, it looks that way. If the above is what you've done then I
> really don't understand the external auth errors your getting, a clean
> installation doesn't contain external auth...****
>
> ** **
>
> My advise would be to make sure you have a clean installation up and
> running first before playing with plugins (theres really no point).****
>
> ** **
>
> Also, if you have the latest Ubuntu server then you can also install RT
> using Aptitude ( aptitude search request-tracker4 ).****
>
> ** **
>
> I assume you've documented all your steps up to this point, could you show
> us exactly what you've done? (you've installed plugins, so undo that to
> begin with or at least turn off the plugins in the RT_SiteConfig).****
>
> ** **
>
>
> -- Bart
>
> ****
>
> Op 31 januari 2012 20:36 schreef Borngunners <borngunners at aol.com> het
> volgende:****
>
> Okay. Now I have try to reinstall RT again and so far these are the
> configurations I have:
>
> root at helpdesks:/var/tmp/rt-4.0.4# make initialize-database
> /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database
> --action init --prompt-for-dba-password
> In order to create or update your RT database, this script needs to
> connect to your  mysql instance on localhost as root
> Please specify that user's database password below. If the user has no
> database
> password, just press return.
>
> Password:
> Working with:
> Type:   mysql
> Host:   localhost
> Name:   rt4
> User:   rtuser
> DBA:    root
> Now creating a mysql database rt4 for RT.
> Done.
> Now populating database schema.
> Done.
> Now inserting database ACLs.
> Granting access to rtuser@'localhost' on rt4.
> Done.
> Now inserting RT core system objects.
> Done.
> [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has
> been replaced by the new Lifecycles
> functionality. You should set the 'active' property of the 'default'
> lifecycle and add transition rules; see RT_Config.pm for documentation.
> (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766)
> Now inserting data.
> [Tue Jan 31 19:32:37 2012] [info]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
> SuperUser, Disabled: 0, EmailAddress: root at localhost, Gecos: root, Name:
> root, Password: password, Privileged: 1, RealName: Enoch Root
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
> [Tue Jan 31 19:32:37 2012] [error]: Could not set user info
> (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826)
> [Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't
> find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956)
> Done inserting data.
> Done.
>
>
> Apache configuration:
> <VirtualHost helpdesks.uhc.umd.edu>
>   ErrorLog /opt/rt4/var/log/apache2.error
>   TransferLog /opt/rt4/var/log/apache2.access
>   # LogLevel debug
>
>   AddDefaultCharset UTF-8
>
>   DocumentRoot "/opt/rt4/share/html"
>    <Location />
>        Order allow,deny
>        Allow from all
>
>        SetHandler perl-script ****
>
>
>        PerlResponseHandler Plack::Handler::Apache2
>        PerlSetVar psgi_app /opt/rt4/sbin/rt-server****
>
>    </Location>
>     <Perl> ****
>
>
>         use Plack::Handler::Apache2;
>         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");****
>
>     </Perl>
> </VirtualHost>
>
>
> thanks,****
>
> ** **
>
> ** **
>
> -----Original Message-----
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users <rt-users at lists.bestpractical.com>****
>
> Sent: Mon, Jan 30, 2012 6:32 pm
> Subject: Re: [rt-users] Help installing RT4 on Ubuntu****
>
> On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:****
>
> >    Hello Falcone,****
>
> >    I have tried the config as stated. This is the message I receive after ****
>
> starting apche:****
>
> >    root at helpdesks:/etc/apache2# /etc/init.d/apache2 start****
>
> >     * Starting web server****
>
> >    apache2****
>
> >    [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table ****
>
> 'rt4.Users' doesn't****
>
> >    exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line ****
>
> 587.****
>
> >    (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)****
>
> ** **
>
> You don't appear to have created the RT database.****
>
> ** **
>
> When you said****
>
> ** **
>
> >  >      On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:****
>
> >  >      >    I have installed RT 4 on ubuntu and have tested the web after****
>
> ** **
>
> What did you do to install RT?  It'd be great if you looked through****
>
> the README and compared the steps to the notes about what you did.****
>
> ** **
>
> -kevin****
>
>    --------****
>
> RT Training Sessions (http://bestpractical.com/services/training.html)****
>
> * Boston � March 5 & 6, 2012****
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012****
>
> ** **
>
> --------****
>
> RT Training Sessions (http://bestpractical.com/services/training.html)****
>
> * Boston � March 5 & 6, 2012****
>
>
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