[rt-users] External Auth using Active Directory 2008

[Kevin Falcone]

On Thu, Feb 02, 2012 at 04:16:53PM +0000, Howell, Van wrote:
> I do not have Debugging turned on. I am going to need some help turning it on since this is new to me.
> 
> Here are some errors from /var/log/messages...
> 
> This is a failed attempt...
> 
> Feb  1 16:02:25 localhost RT: My_LDAP AUTH FAILED mary.servantez (can't bind: LDAP_INVALID_CREDENTIALS 49 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:82)
> Feb  1 16:02:25 localhost RT: FAILED LOGIN for mary.servantez from 10.1.41.95 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
> 
> Here is a successful attemt....
> 
> Feb  2 10:14:02 localhost RT: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): test.account (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
> Feb  2 10:14:02 localhost RT: Couldn't enable user 28 (/opt/rt4/sbin/../lib/RT/User.pm:1066)
> Feb  2 10:14:02 localhost RT: User marked as ENABLED ( test.account ) per External Service (, ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274)
> Feb  2 10:14:02 localhost RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: , Country: , EmailAddress: test.account at LCU.EDU, ExternalAuthId: test.account, Gecos: test.account, Name: test.account, Organization: , RealName: Test Account, State: , WorkPhone: , Zip:  (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
> Feb  2 10:14:02 localhost RT: Successful login for test.account from 10.1.5.9 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)

Since you're seeing these in /var/log/messages I assume you're using
the syslog configuration.

You want to read about LogToSyslog in etc/RT_Config.pm then copy that
setting to RT_SiteConfig.pm and change it to debug.

Restart RT and try the failed login again.

-kevin
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