[rt-users] RT Bounce messages

[Kevin Falcone]

On Thu, Feb 02, 2012 at 07:15:28PM -0000, Tim Dunphy wrote:
> >In this case, it means RT will be comparing against all the Queue
> >address and your Correspond/Comment address.  Is it possible that RT
> >is sending to an email address that feeds back into RT via an
> >/etc/aliases file or something similar?
> 
> Interesting question. I did try the approach of using the aliases file
> in order to retrieve emails into the RT database, but I was having a
> little trouble with that. So, while it's a bit kludgy, I ultimately
> chose to achive this through pop and that's been working quite well.
> However I never got around to removing the aliases entry.
>
> From my aliases file:
> 
> 
> #rt: "|/usr/local/rt4/bin/rt-mailgate --queue ops --action correspond --url http://rt.mm3.mlbam.com/helpdesk"
> 
> #rt-comment: "|/usr/local/rt4/bin/rt-mailgate --queue ops --action comment --url http://rt.mm3.mlbam.com/helpdesk"
> 
> ops: "|/usr/local/rt4/bin/rt-mailgate --queue ops --action correspond --url http://rt.mm3.mlbam.com/helpdesk"
> ops-comment: "|/usr/local/rt4/bin/rt-mailgate --queue ops --action comment --url http://rt.mm3.mlbam.com/helpdesk"
> 
> 
> I notice that I commented out the first two rt entries but left a couple of entries for queues that I had built in there.

If you're using ops@ then unless you've configured those addresses on
the Queue's CorrespondAddress, RT doesn't know that ops@ is an RT
address and you might be accidentally looping mail back into it.

You may need to provide headers for one of the mails that is looping
sot that they can be compared to your correspond/comment addresses and
other internally configured addresses.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120203/3822a851/attachment.sig>