[rt-users] [rt 4.0.4] Unable to change status from New -> Open

[Jeff Blaine]

> Because having an RT_SiteConfig.pm that is the same as RT_Config.pm
> means that RT can never tell you if you overrode the setting.

Sure it can.  In those rare needs, the code can just compare
the value in RT_Config.pm to the one in RT_SiteConfig.pm.
If they're the same, it was not overridden.

> Also keep in mind that RT can read from 3, 4 or even 5 local config
> files so you can keep your setting distinct.
>
> Having a sparse RT_SiteConfig.pm also makes it trivial as a sysadmin
> to tell what you've changed locally, especially when looking back
> through your source control.

Isn't that what revision diffs are for?

But okay.  Just had to throw the idea out there.