[rt-users] setting up "keywords" in RT 3.8.8

[Kevin Falcone]

On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote:
>    Years ago, I had RT2 running and using 'keywords' for various queues.
>    I'm now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding
>    the corresponding functionality.  My guess would be "CustomField", but if this is the case it
>    is not very intuitive.  Is it called something else?
>    Is there a document somewhere explaining how to do this in RT3?

This functionality is indeed called Custom Fields in RT 3 and 4.
If you tell the list more about what you'd like to achieve, someone
can probably point you to the right parts of the Custom Field feature
to do what you want.

-kevin
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