[rt-users] Privileged users and ticket creation

[Kevin Falcone]

On Fri, Feb 17, 2012 at 06:06:58AM -0800, Anthony24x wrote:
> 
> Do privileged users have the ability to post into any queue regardless of
> their specific permissions?

No.

> I'm asking because I have an employee that has the check box "Let this user
> be granted rights (Privileged)"
> Checked but does NOT have the right either thru user or group rights to
> "Create tickets" but she can still
> choose whatever queue she wants from the drop down... is there anyway to
> prevent this?

Remove some of your global SeeQueue and CreateTicket rights.

It's likely you gave Everyone CreateTicket Globally and you may need
to push that down into certain queues (or just give Unprivileged that
rights).  It depends on how you're running your RT queues.

-kevin
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