[rt-users] Searching on Custom Fields

[Jason Marshall]

Hey!  It works like it should as root!

> Do you test query builder as root or jasonm?
>
> On Tue, Feb 21, 2012 at 20:36, Jason Marshall <jasonm at kelman.com> wrote:
>> 1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of
>> cf's associated with this queue (Systems).
>>
>> 2.  http://scrambling.ca/crap/rt-users_2_show-two-cfs.png shows a random
>> ticket's CF's (ticket is in Systems queue).
>>
>> 3.  http://scrambling.ca/crap/rt-users_3_query-builder.png shows the query
>> builder after specifying the Queue='Systems'.  Note that IT Category shows
>> up, but Center does not.
>>
>> 4.  http://scrambling.ca/crap/rt-users_4_it-category-config.png IT Category
>> config.
>>
>> 5.  http://scrambling.ca/crap/rt-users_5_it-category-appliesto.png IT
>> Category applies-to list.
>>
>> 6.  http://scrambling.ca/crap/rt-users_6_center-config.png Center config.
>>
>> 7.  http://scrambling.ca/crap/rt-users_7_center-applies-to.png Center
>> applies-to.
>>
>> Let me know if it would be helpful to see any other stuff!  Thanks all!
>>
>>
>>
>>
>>> A few screenshots would be helpful to better understand situation and
>>> try to reproduce.
>>>
>>>
>>> On Sat, Feb 18, 2012 at 03:06, Jason Marshall <jasonm at kelman.com> wrote:
>>>>
>>>> Hi all, I looked through the archives as best I could and didn't see
>>>> anything specifically about this issue.
>>>>
>>>> RT 3.8.8
>>>>
>>>> I've got a queue with 2 custom fields associated with it (they're not
>>>> global
>>>> custom fields).
>>>>
>>>> Click on Tickets, then New Search.
>>>>
>>>> Select the queue, and hit Add These Terms, and one of the two custom
>>>> fields
>>>> shows up in the Add Criteria section, but not both.
>>>>
>>>> Smells like a bug.  Anyone know if this works right in a later 3.x
>>>> release?
>>>>  Or is this happening only to me?
>>>>
>>>> Thanks in advance!
>>>>
>>>> ---
>>>> Jason Marshall
>>>> IT Manager
>>>> Kelman Data Management
>>>> --------
>>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>>> * Boston  March 5 & 6, 2012
>>>
>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>>
>>
>> ---
>> Jason Marshall
>> IT Manager
>> Kelman Data Management
>> 403.294.7557
>
>
>
> -- 
> Best regards, Ruslan.
>
>

---
Jason Marshall
IT Manager
Kelman Data Management
403.294.7557