[rt-users] custom fields default values

[Ruslan Zakirov]

On Thu, Feb 23, 2012 at 22:30, Matthias Henze <lists at mhcsoftware.de> wrote:
> Hi,
>
> I've created a custom field with two possible values which could by set
> using a drop down. No I want a default value to be set when a ticket is
> created by a mail sent in.
>
> I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue
>
> And tried to put it in a scrip. No I'm unable to find a combination of
> conditions to set, so the scrip is triggered when a ticket is created by
> an incoming mail.
>
> What do I have to set for:
>
> Condition:
> Action:
> Template:
> Stage:
>
> And where to put the code:
>
> Custom condition:
> Custom action preparation code:
> Custom action cleanup code:
>
> Any hints?

http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants

http://requesttracker.wikia.com/wiki/OnWebCorrespond



>
> TIA
> MH
>
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-- 
Best regards, Ruslan.