[rt-users] Customising Quicksearch to show unowned ticket counts

[Tim Cutts]

Hi Ruslan, thanks for the quick response.

On 27 Feb 2012, at 15:34, Ruslan Zakirov wrote:

>> So I've overridden the QueueSummaryByLifecycle element and just perform the extra queries separately by another RT::Report::Tickets object searching for unowned tickets in all the requested queues, unowned, and grouped by queue, and use that to add 'unowned' hash elements to the $data hash.  Is that the best approach, or have I missed something a bit more elegant?
> 
> 
> add callback right before the following line and change $query as you need:
> 
> $report->SetupGroupings(...);
> 
> In your case callback would simple:
> 
> $$Query = "($$Query) AND Owner = 'Nobody'";
> 
> Also, components have:
> 
> $m->callback( CallbackName => 'Filter', Queues => \@queues );
> 
> You can add similar callback to filter statuses a few lines later.
> 
> So two simple patches that add one line callback calls and two callback files.

Ah, neater, but that's not quite what I'm after though; I need the existing status columns to be unchanged (i.e. tickets owned by anyone) whereas the unowned column is tickets in any active status which are owned by Nobody; I don't think that can be done with a single call to SetupGroupings, can it?

Tim




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