[rt-users] Customising Quicksearch to show unowned ticket counts
Tim Cutts
tjrc at sanger.ac.uk
Mon Feb 27 11:50:12 EST 2012
Hi Ruslan, thanks for the quick response.
On 27 Feb 2012, at 15:34, Ruslan Zakirov wrote:
>> So I've overridden the QueueSummaryByLifecycle element and just perform the extra queries separately by another RT::Report::Tickets object searching for unowned tickets in all the requested queues, unowned, and grouped by queue, and use that to add 'unowned' hash elements to the $data hash. Is that the best approach, or have I missed something a bit more elegant?
>
>
> add callback right before the following line and change $query as you need:
>
> $report->SetupGroupings(...);
>
> In your case callback would simple:
>
> $$Query = "($$Query) AND Owner = 'Nobody'";
>
> Also, components have:
>
> $m->callback( CallbackName => 'Filter', Queues => \@queues );
>
> You can add similar callback to filter statuses a few lines later.
>
> So two simple patches that add one line callback calls and two callback files.
Ah, neater, but that's not quite what I'm after though; I need the existing status columns to be unchanged (i.e. tickets owned by anyone) whereas the unowned column is tickets in any active status which are owned by Nobody; I don't think that can be done with a single call to SetupGroupings, can it?
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
More information about the rt-users
mailing list