[rt-users] Ticket/ModifyPeople.html triggers Scrips

[Mark D. Nagel]

I have been troubleshooting an interesting problem since we upgraded to 
RT 4.0.5.  If we have a new unassigned ticket and simply open the page 
Ticket/ModifyPeople.html, one of our Scrips fires off email without any 
other action (and the owner is not actually changed).  The scrip has a 
custom condition to check if this is an assignment transaction (see 
below).  The action is 'Notify Owner' and template is 'Ticket 
Assigned'.  Point is, since this is not an actual transaction, but just 
bringing up a form, it doesn't seem like it should trigger this Scrip.  
I looked at the source and I see that there is a DryRun call in the INIT 
section, but it seems like it should not be causing any email to be 
sent.  Am I dealing with a bug, or do I have a bum Scrip?

Thanks,
Mark

my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;

# similar to OnOwnerChange, but only trigger if actor is not the new 
owner and
# new owner is not 'nobody'
return 0 unless $Transaction->Field eq 'Owner';
return 0 if $Transaction->OldValue == $Transaction->NewValue;
return 0 if $Transaction->Creator == $Transaction->NewValue;
return 0 if $Transaction->NewValue == $RT::Nobody->Id;

my $field = $Transaction->Field;
my $old = $Transaction->OldValue;
my $new = $Transaction->NewValue;
my $creator = $Transaction->Creator;
my $type = $Transaction->Type;
$RT::Logger->debug("On Assign Notify Owner Condition - type: '$type' 
field: '$field'  old: '$old' new: '$new' creator: '$creator'");

return 1;


-- 
Mark D. Nagel, CCIE #3177<mnagel at willingminds.com>
Principal Consultant, Willing Minds LLC (http://www.willingminds.com)
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