[rt-users] Ticket/ModifyPeople.html triggers Scrips

[Mark D. Nagel]

Yes, of course. The Scrip has always worked. The question is, why is it executing in this context when no actual changes to the ticket have been performed?

Thanks,
Mark
-- 
Sent from my Android phone with K-9 Mail. Please excuse my brevity.

Ruslan Zakirov <ruz at bestpractical.com> wrote:

I hope you picked User Defined condition in the dropdown.

On Tue, Feb 28, 2012 at 05:03, Mark D. Nagel <mnagel at willingminds.com> wrote:
> I have been troubleshooting an interesting problem since we upgraded to RT
> 4.0.5.  If we have a new unassigned ticket and simply open the page
> Ticket/ModifyPeople.html, one of our Scrips fires off email without any
> other action (and the owner is not actually changed).  The scrip has a
> custom condition to check if this is an assignment transaction (see below).
>  The action is 'Notify Owner' and template is 'Ticket Assigned'.  Point is,
> since this is not an actual transaction, but just bringing up a form, it
> doesn't seem like it should trigger this Scrip.  I looked at the source and
> I see that there is a DryRun call in the INIT section, but it seems like it
> should not be causing any email to be sent.  Am I dealing with a bug, or do
> I have a bum Scrip?
>
> Thanks,
> Mark
>
> my $Transaction = $self->TransactionObj;
> my $Ticket = $self->TicketObj;
>
> # similar to OnOwnerChange, but only trigger if actor is not the new owner
> and
> # new owner is not 'nobody'
> return 0 unless $Transaction->Field eq 'Owner';
> return 0 if $Transaction->OldValue == $Transaction->NewValue;
> return 0 if $Transaction->Creator == $Transaction->NewValue;
> return 0 if $Transaction->NewValue == $RT::Nobody->Id;
>
> my $field = $Transaction->Field;
> my $old = $Transaction->OldValue;
> my $new = $Transaction->NewValue;
> my $creator = $Transaction->Creator;
> my $type = $Transaction->Type;
> $RT::Logger->debug("On Assign Notify Owner Condition - type: '$type' field:
> '$field'  old: '$old' new: '$new' creator: '$creator'");
>
> return 1;
>
>
> --
> Mark D. Nagel, CCIE #3177<mnagel at willingminds.com>
> Principal Consultant, Willing Minds LLC (http://www.willingminds.com)
> cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277
>
> ** For faster support response time, please
> ** email support at willingminds.com or call 714-495-4000
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



-- 
Best regards, Ruslan.

This message has been scanned by CanIt-PRO.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120228/764bf79c/attachment.htm>