[rt-users] Unexpected "CC" stuff in 4.0.4

[Ruslan Zakirov]

Hi,

I ran out of ideas. If you write down detailed step by step
instructions (may be with screenshots for clarity) then we can try to
reproduce it on out of the box RT.

On Sat, Dec 31, 2011 at 01:33, Jeff Blaine <jblaine at kickflop.net> wrote:
> On 12/30/2011 4:29 PM, Ruslan Zakirov wrote:
>>
>> Hi,
>>
>> You use "one time recipients" box that RT presents on reply page,
>> right? As question mentions
>> it's one time thing for particular reply.
>
>
> Nope.  I don't check any of those.  The addresses show
> as selectable checkboxes for 'adding'.  I don't touch
> them.
>
> I enter "foo" as new ticket info.  I submit.
>
> All of these NON CC people get the correspondence email
> from RT saying "foo"
>
>
>> On Sat, Dec 31, 2011 at 01:23, Jeff Blaine<jblaine at kickflop.net>  wrote:
>>>>
>>>> Then it's not RT started Ccing that third party person, but most
>>>> probably people pick him on reply. RT saves emails it sends out, you
>>>> can view it and from headers figure out what happened.
>>>>
>>>> May be somebody added him as Cc and then removed from Cc.
>>>
>>>
>>>
>>> I'm doing all the testing.  This is not some random weird
>>> message from someone.
>>>
>>> I made a new ticket to our-rt at our-rt-host.our.org with NO
>>> CCs.
>>>
>>> I got the autoreply.
>>>
>>> I used email to reply to it, and ADDED a CC of foo at bar.com
>>> in my mail program.
>>>
>>> RT then shows:
>>> ==============================================================
>>>
>>>                               Current watchers
>>>
>>>                                   Requestors:
>>>                                       Blaine, Charles J.
>>>
>>>
>>>                                   Cc:
>>>                                       none
>>>
>>>  Add new watchers
>>>  Type             Email
>>>  [-        ]      [ foo at bar.com ]<------ THIS SHOWS UP
>>>  [-        ]      [             ]
>>>  [-        ]      [             ]
>>>
>>> ==============================================================
>>>
>>> I can reproduce this scenario at will.
>>
>>
>>
>>
>



-- 
Best regards, Ruslan.