[rt-users] working RT3.8.8 since Nov-2010 now fails login with blank page

Kevin Falcone falcone at bestpractical.com
Tue Jan 3 16:23:11 EST 2012

On Tue, Jan 03, 2012 at 12:47:25PM +0000, o.nash at cs.ucc.ie wrote:
> Dear all,
> I am hoping this is a known issue and can be fixed easily.
> Our working installation started to fail to login and returns a blank page
> instead of the default queues page.
> we have:-
> Ubuntu linux 10.0.4 LTS
> 2.6.32-21-generic-pae #32-Ubuntu SMP Fri Apr 16 09:39:35 UTC 2010
> i686 GNU/Linux
> Apache-2.2.17 bullt from source
> RT3.8.8 manually installed
> mod_perl-2.0.4 - just built 2.0.5 and tested same problem.
> I also tried changing the httpd.conf line:
> SetHandler perl-scrpt
> to
> SetHandler modperl
> This resulted in a blank page being downloaded instead of displayed
> in browser.
> Any advice/hints much appreciated

Without the errors in your apache error log it's hard to offer
suggestions.  Usually this happens because your distribution upgraded
a perl module package and broke things.

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