[rt-users] Creating custom fields with non-root account?

[Stefan Vollmar]

Dear Ruslan,
dear Kenneth,

apparently it is possible to give a particular user sufficient rights to configure a queue in the desired fashion (create custom fields) - good! What kind of permissions are required and where do I set them (my question originated from the fact that I did not see any suitable options where I expected them)?  

Many thanks in advance.
Warm regards,
 Stefan

On Dec 23, 2011, at 3:02 PM, Ruslan Zakirov wrote:

> On Fri, Dec 23, 2011 at 13:39, Stefan Vollmar <vollmar at nf.mpg.de> wrote:
>> Hello,
>> 
>> we have recently added a new queue to our RT system: this queue is supposed to be used by one (external) group of colleagues only and they should be able to make any changes to it they desire. In our configuration, only the root user can create custom fields and, if possible, it should not be necessary for our external colleagues to have the root password to edit their custom fields. Is it possible to give  particular users of one RT group root rights (or extended rights for editing custom fields, at least) - but only for one queue?
> 
> SuperUser right is global only. It's possible to grant set of rights
> on queue level and system level that would minimize impact, but still
> allow users to manage queue.
> 
>> Many thanks in advance.
>> Best regards,
>>  Stefan
>> --
>> Dr. Stefan Vollmar, Dipl.-Phys.
>> Head of IT group
>> Max-Planck-Institut für neurologische Forschung
>> Gleuelerstr. 50, 50931 Köln, Germany
>> Tel.: +49-221-4726-213  FAX +49-221-4726-298
>> Tel.: +49-221-478-5713  Mobile: 0160-93874279
>> Email: vollmar at nf.mpg.de   http://www.nf.mpg.de
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston — March 5 & 6, 2012
> 
> 
> 
> -- 
> Best regards, Ruslan.

-- 
Dr. Stefan Vollmar, Dipl.-Phys.
Head of IT group
Max-Planck-Institut für neurologische Forschung
Gleueler Str. 50, 50931 Köln, Germany
Tel.: +49-221-4726-213  FAX +49-221-4726-298
Tel.: +49-221-478-5713  Mobile: 0160-93874279
E-Mail: vollmar at nf.mpg.de   http://www.nf.mpg.de








-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 4409 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120104/ec90a3b6/attachment.bin>