[rt-users] Strip the requestor

Randy Black Randy.Black at Buckle.com
Thu Jan 5 09:56:53 EST 2012

How does this affect the flow of requests coming in and hitting the
global scripts?

Forgot to mention, we are using rt-mailgate with only one email address
to queue address mapping.  The requests are then moved to queues based
on scrips and subject conditions.

Thanks All for your help!

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas
Sent: Thursday, January 05, 2012 8:42 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Strip the requestor

On 01/05/2012 08:35 AM, Randy Black wrote:
> Looks like that extension has not had any work since 2010, therefore
> should it not be used on a rt4 instance?

Take Ken's suggestion and just make blank templates in the queue you
don't want to send email.  It's a heck of a lot simpler, doesn't require
that you write Perl, and lets you keep the requestors.

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