[rt-users] setting up approvals on RT 4.0.1

[Kevin Falcone]

On Thu, Jan 05, 2012 at 06:23:56AM +0000, Asanka Gunasekera wrote:
>    Hi, the steps which I have taken while trying to setup Approvals as follows
>    1) Create queue PO-Qre
>            a) Create template "Create Approvals"
> 
>          ===Create-Ticket: poreq
>          Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}
>          Depended-On-By: TOP
>          Queue: Approvals-PO

Approvals tickets belong in the ___Approvals queue.

-kevin

>          Type: approval
>          Owner: username-of-owner   #note this is so that notifications work properly
>          Content: Someone has created a purchase requisition.  Please review and approve it, so they can spend some money.
>          ENDOFCONTENT
> 
>            b) Create the script "Create PO-Req approval"
> 
>          Description: Create PO Req approval
>          Condition: On Create
>          Action: Create Tickets
>          Template: Create Approval
>          Stage: TransactionCreate
> 
>      c)gave permission to the users who can create tickets under PO-Req
> 
>  2) Create Approvals-PO queue
> 
>      d)Copy templates from _Approvals (or ran the script)
>      e)Set the reply address to PO-Req
>      f)Add the people as AddminCC who are to approve the ticlets
> 
>  Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue.
>  But I am unable to find the tickets in the DB or under Approvals tab
> 
>  Can some one tell me what is going
>   on!!!
> 
>  Thanks and best Regards
> 
>    ----------------------------------------------------------------------------------------------
> 
>    From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
>    To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
>    Sent: Thursday, 5 January 2012, 11:02
>    Subject: Re: [rt-users] setting up approvals on RT 4.0.1
>    Thanks you for the reply
>    Best Regards
> 
>    ----------------------------------------------------------------------------------------------
> 
>    From: Kevin Falcone <falcone at bestpractical.com>
>    To: rt-users at lists.bestpractical.com
>    Sent: Tuesday, 3 January 2012, 23:34
>    Subject: Re: [rt-users] setting up approvals on RT 4.0.1
>    On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera wrote:
>    >    Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
>    >    [1]http://requesttracker.wikia.com/wiki/ApprovalCreation
>    >    but in this document it talks about copying scripts and templates from _Approval queue.
>    >    I can only find 5 templates but there are no scripts
> 
>    Those Scrips were replaced in about mid-3.8 with
>    RT::Approval::Rules::*.  You shouldn't need to copy them anywhere in
>    order to use Approvals.  You'll want to modify the Templates as needed
>    and set up your CreateTickets scrip to actually create the Approvals
>    tickets.
> 
>    -kevin
> 
>    --------
>    RT Training Sessions ([2]http://bestpractical.com/services/training.html)
>    * Boston -- March 5 & 6, 2012
> 
>    --------
>    RT Training Sessions ([3]http://bestpractical.com/services/training.html)
>    * Boston -- March 5 & 6, 2012
> 
> References
> 
>    Visible links
>    1. http://requesttracker.wikia.com/wiki/ApprovalCreation
>    2. http://bestpractical.com/services/training.html
>    3. http://bestpractical.com/services/training.html

> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston ? March 5 & 6, 2012

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