[rt-users] Queue issue when using Requestor perms

[Ruslan Zakirov]

Hi,

Looks like it's annoying bug. Grant user who can be requestor right to
SeeQueue. This will avoid such misbehavior. Granting SeeQueue doesn't
give right to see all tickets or create a new ticket.

I'm filing a bug report.

On Tue, Jan 10, 2012 at 03:21, Brent Wiese <bwiese at elementps.com> wrote:
> A priv’d user creates a ticket in queue A.
>
>
>
> An Admin moves it to queue B.
>
>
>
> Queue B has create/reply perms for Everyone (temporarily) and Comment/View
> CF/View Queue/View Ticket Summaries for Requestor.
>
>
>
> The requestor can continue to see the ticket (logged out and back in to
> confirm this isn’t a caching thing) and comment/reply. However, if they
> click on “The Basics”, the queue field resets back to the original queue “A”
> and the current queue “B” is not in the list. If they save anything, it
> moves it back to the original queue “A”.
>
>
>
> Shouldn’t the current queue “B” be there since “view queue” is set for
> Requestor? In fact, if you add all the perms together for this requestor, it
> matches or exceeds the original queue.
>
>
>
> Rt 4.0.4.
>
>
>
> Thanks!
>
> Brent
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012



-- 
Best regards, Ruslan.