[rt-users] Queue Notification Scrip question

[Ruslan Zakirov]

On Fri, Jan 13, 2012 at 23:39, Todd French <TFrench at theprivatebank.com> wrote:
> Ruslan,
>
> This reply is really late, but I've finally been slotted the time to work on this again.  I'm trying to do as you say with the following Custom Condition:
>
> return 0 unless $self->TransactionObj->Type eq "Set";
> return 0 unless $self->TransactionObj->Field eq "Queue";
> return 1 unless $self->TicketObj->Owner != $RT::Nobody->id;
>
> But it is not working properly.  It does send an email on queue change, but it does it regardless if the owner is set to "nobody in particular" or assigned to a user.  I assume I am missing something here.
>

Have you selected 'User Defined' condition? Otherwise code looks good.

>
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: Thursday, December 08, 2011 5:55 AM
> To: Todd French
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Queue Notification Scrip question
>
> On Mon, Nov 21, 2011 at 11:54 PM, Todd French
> <TFrench at theprivatebank.com> wrote:
>> I’m trying to tidy up the notifications our users get on RT, currently we
>> have in place a scrip that On Queue Change, Notify Admin CC’s.  What I’d
>> like to do is tweak this so that it only sends the notification for tickets
>> that change when the owner is nobody, as we also have set a notification
>> when the owner changes.  This way we’re only broadcasting to all AdminCC’s
>> when there’s something to go take ownership of, not something that is
>> already owned.
>>
>>
>>
>> I’ve tried using a custom condition such as:
>>
>> return 1 unless $self->TicketObj->Owner != $RT::Nobody->id;
>>
>> but I was unsure on how to replicate the usual Notify AdminCC’s action.
>
> You don't need to replicate Notify action. You need custom condition
> and replicate On Queue Change condition what is really simple.
>
> --
> Best regards, Ruslan.
>
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-- 
Best regards, Ruslan.