[rt-users] [RT4] Mailgate couldn't find sender's address and load a valid user

[Alexander Kubatkin]

14.01.12 23:43, Ruslan Zakirov пишет:
> Hi,
>
> Tested with RT 4.0.4 and all modules up to date from the CPAN. Works
> without any issues. If user has rights to create tickets then ticket
> created and non ASCII symbols are decrypted.
>
> Все читабельно, в интерфейсе вижу Александр Кубаткин в заголовках письма.
>
> Additional information required to diagnose this further.

After rollover to
bsdpan-Email-Address-1.892
from
bsdpan-Email-Address-1.894
issue was resolved,

Thank you for your help.

Question: when RT will be work with latest {bsdpan|p5}-Email-Address ?
Periodic ports updates can break RT again ...

>
> On Sat, Jan 14, 2012 at 14:25, Alexander Kubatkin<kaa at beirel.ru>  wrote:
>> Hello,
>>
>> 08.01.12 23:54, Ruslan Zakirov пишет:
>>> Hi,
>>>
>>>   From address is wrong in testmail or new users don't have permissions
>>> to create tickets.
>>>
>>
>>
>> I'm not sure in this, try to check with test message which in "From:" record contain value like this:
>>
>> From: =?UTF-8?B?
>>
>> encoded name is in a russian, such "From:" give us
>> not ok - Could not load a valid user
>>
>> if this record changed to
>>
>> From: "test"<some_test at mail.ru>
>> or
>> From: test<some_test at mail.ru>
>>
>> there is no problem and ticket created.
>>
>> So this is problem in RT, I hope this would be fixed ASAP.
>>
>>> On Mon, Jan 2, 2012 at 14:56, Ronan MOUCHOUX<rmouchoux at gmail.com>    wrote:
>>>> Hello,
>>>>
>>>> I'm trying to configure RT4 so that it will be possible to create ticket
>>>> from email. The mail server and RT are running on the same server.
>>>> I'm running on RHEL5, so I've copy /opt/rt4/bin/rt-mailgate to
>>>> /etc/smrsh/rt-mailgate
>>>>
>>>> I've update the /etc/aliases file with this line :
>>>> rtest:    "|/etc/smrsh/rt-mailgate --queue General --action correspond --url
>>>> http:/x.x.x.x:8080"
>>>>
>>>> rtest is the username of an existing RT user. In the WEB interface, I've
>>>> granted the group 'Everyone' for the 'General' queue (Create a ticket and
>>>> Reply to ).
>>>> In addition in RT_SiteConfig.pm I've added this line : Set($WebExternalAuto,
>>>> 1);
>>>>
>>>> But when I try to send a mail through the command " /etc/smrsh/rt-mailgate
>>>> --queue General --action correspond --url http://x.x.x.x:8080 --debug<
>>>> /root/testmsg"
>>>> i get this error from the mailgate debug :
>>>> /etc/smrsh/rt-mailgate: temp file is '/tmp/EwqftI9qgS/E83e2Ts_i_'
>>>> /etc/smrsh/rt-mailgate: connecting to
>>>> http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway
>>>> not ok - Could not load a valid user
>>>>
>>>> and this in the logs provided by "/opt/rt4/sbin/rt-server" :
>>>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
>>>> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
>>>> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
>>>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
>>>> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
>>>> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
>>>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
>>>> string eq at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
>>>> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
>>>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
>>>> pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174.
>>>> (/usr/local/share/perl5/Mail/Header.pm:174)
>>>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
>>>> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
>>>> (/usr/local/share/perl5/Mail/Header.pm:176)
>>>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
>>>> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
>>>> (/usr/local/share/perl5/Mail/Header.pm:176)
>>>> [Mon Jan  2 10:50:14 2012] [error]: Couldn't find sender's address
>>>> (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:71)
>>>> [Mon Jan  2 10:50:14 2012] [error]: Could not record email: Could not load a
>>>> valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
>>>>
>>>>
>>>> I've probably missed something during the configuration. Does anyone have a
>>>> clue?
>>>>
>>>> Thanking you in advance,
>>>> Best regards,
>>>> Ronan
>>>>
>>>> --------
>>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>>> * Boston — March 5&    6, 2012
>>>
>>>
>>>
>>
>>
>> --
>> Александр Кубаткин
>> Руководитель отдела ИТ
>> Бэйрэль Телеком ISP
>> http://www.beirel.ru/?p=contacts
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5&  6, 2012
>
>
>


-- 
Александр Кубаткин
Руководитель отдела ИТ
Бэйрэль Телеком ISP
http://www.beirel.ru/?p=contacts