[rt-users] Custom Scrip that sometimes emails?

Steve Anderson steve.anderson at bipsolutions.com
Mon Jan 16 05:42:33 EST 2012

I'm not sure if you can get RT to send the mail for you (probably can, but I've not looked into it), but you should be able to send a mail yourself, using something like Mail::Sender (The documentation is in CPAN)


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of John Hascall
Sent: 16 January 2012 03:36
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Custom Scrip that sometimes emails?

I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.

Now I've been asked that under certain circumstances,
determined by what it finds/doesn't find in the email,
this scrip also send an email (to the requestor as
well as possibly to an email address found in the

I'm guessing this can't be that hard to do, but I've
read the "RT Essentials" book and google'd everything
I can think of to no avail.

Does anyone know how to do this?
(it's RT 3.8.1 if that matters)

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