[rt-users] Custom Scrip that sometimes emails?

John Hascall john at iastate.edu
Mon Jan 16 10:19:11 EST 2012

> On Mon, Jan 16, 2012 at 07:35, John Hascall <john at iastate.edu> wrote:
> > I have a custom scrip that does quite a lot of parsing of
> > the content of an incoming email during ticket creation.
> >
> > Now I've been asked that under certain circumstances,
> > determined by what it finds/doesn't find in the email,
> > this scrip also send an email (to the requestor as
> > well as possibly to an email address found in the
> > message).
> Use second scrip that emails with Notify* actions. Probably your
> parser also updates ticket with info it found, so you can create
> condition that finds required situation.

How do I insure that the two scrips execute in the correct order?


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