[rt-users] It is possible?

[Daniel Garcia Mejia]

I would like to ask for help, and I want to do something that I do not 
know if it's possible to do in RT.

Specifically, I like the idea that when someone replies / comment a 
ticket shows the ticket information in my mail agent (exemple 
Thunderbird) withall transactions.
My desire is when I answer this email, i want toONLY the answer in my RT 
systemand NOT all transactions again, because as currently I get ALL the 
information replicated when I reply a email.

It is possible that when answering an email from a ticket ONLY be copied 
to the RT system the answer?


THANKS!

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