[rt-users] HTML Emails ?

Thomas Lau Thomas.Lau at principleone.com
Thu Jan 19 10:52:40 EST 2012

Correct me if I am wrong, but there is a mod which could modify the mail and turn to html. The problem is that when we upgrade RT it will be part of dependency to deal with in the future 

BlackBerry solution provided by www.principleone.com

----- Original Message -----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Thu Jan 19 23:42:25 2012
Subject: [rt-users] HTML Emails ?


What is the status of support of HTML Emails with RT ?

I noticed that they are properly received.

However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I could not find anything explicit in the documentation.

Thanks in adavance,



RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5 & 6, 2012

More information about the rt-users mailing list