[rt-users] rt-mailgate

Robert Nesius nesius at gmail.com
Fri Jan 20 14:38:47 EST 2012

I figured out a work around for this issue.  I was suspicious that
LWP::UserAgent could not reach the cert for the CA that signed the cert
being presented by the web server.  I learned there are some environment
variables that I can leverage to influence where LWP::UserAgent looks even
though it's being invoked down inside a program I don't want to touch.
Adding my /etc/ssl/certs directory to the list of directories examined for
certs solved the problem.

*root at linux:/opt/rt4/bin# *./rt-mailgate --debug --action=correspond
--queue=ToDo --url=https://request.domain.com < ~/test.msg
./rt-mailgate: temp file is '/tmp/MqO8Gyi3SW/ILtfyOuDPb'
./rt-mailgate: connecting to
An Error Occurred

500 Can't connect to
request.domain.com:443 (certificate
verify failed)

./rt-mailgate: undefined server error

*root at linux:/opt/rt4/bin# *export PERL_LWP_SSL_CA_PATH=/etc/ssl/certs

*root at linux:/opt/rt4/bin#* ./rt-mailgate --debug --action=correspond
--queue=ToDo --url=https://request.domain.com < ~/test.msg
./rt-mailgate: temp file is '/tmp/rn88yVfFtr/IVe9YYO9IY'
./rt-mailgate: connecting to
okTicket: 7698Queue: ToDoOwner: ran1Status: newSubject: testRequestor:
robert.nesius at domani.com

Inspiration for the fix:

Ultimately I suppose I can wrap rt-mailgate with a script that sets the
environment variable and exec's rt-mailgate, or I could perhaps embed
setting the environment variable along with the invocation of rt-mailgate
in the aliases file.  I'll figure something out.

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