[rt-users] RT4.0.4 Custom Scrip Guidance

Ronald J. Yacketta yacketrj at potsdam.edu
Thu Jan 26 08:38:42 EST 2012


We have an external perl script that trolls through the RT MySQL DB 
looking for recent transactions with a specific CF that has been 
updated. The script will pull out specific data from the DB and update 
an External Site for notifications. The script is used to inform the 
campus when we are planning server maintenance or are working on a issue 
that impacts the campus.

Would like to convert the external perl script into a RT Custom Scrip 
that acts upon 'Correspond' || 'Comment' && CF modification, when those 
conditions are met the Custom Action will call an external perl script 
with appropriate data to update the notification www site.

Have the following (based on 
http://requesttracker.wikia.com/wiki/OnCustomFieldValueChange) which 
throws 'RT: Couldn't load object RT::Transaction #0 
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2164)' in the log

unless (
(  ($self->TransactionObj->Type eq "Correspond"
  || $self->TransactionObj->Type eq "Comment")
&&  $self->TransactionObj->Field == 18 )
) {
    return 0;

return 0 unless $self->TicketObj->FirstCustomFieldValue('External 
Updates') =~ /Public Status/i;




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