[rt-users] Filter by requestor email domain

[Jeff Willer]

bestpractical


Please let me know how to unsubscribe to your emails.

Thanks

On 1/30/2012 2:41 AM, Bart wrote:
> Hi,
>
> We had a similar requirement for a bunch of e-mail addresses.
>
> This can be achieved by editing the autoreply scrip to look something 
> like this:
>
>   * Condition: User Defined
>   * Action: Auto Reply To Requestors
>   * Template: Your AutoReply template
>   * Stage: TransactionCreate
>   * Custom Condition:
>
>
> my @exceptionList = ('name1 at example.com <mailto:name1 at example.com>',
>                      'name2 at example.com <mailto:name2 at example.com>',
>                      'name3 at example.com <mailto:name3 at example.com>');
>
> my $transactionType = $self->TransactionObj->Type;
> my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
> my $trans = $self->TransactionObj;
>
> if ($transactionType eq 'Create') {
>   return if grep { $ticketRequestor eq lc($_) } @exceptionList;
>   my $msgattr = $trans->Message->First;
>   return 0 unless $msgattr;
>   return 1 if $msgattr->GetHeader('Received');
> }
> return 0;
>
> In addition the above only sends an autoreply when someone sends an 
> e-mail, in our case we don't like the autoreply mails when we manually 
> create a ticket (e.g. via quick create).
>
> Hope this helps.
>
> -- Bart
>
>
> Op 25 januari 2012 21:02 schreef Ram Moskovitz <ram0502 at gmail.com 
> <mailto:ram0502 at gmail.com>> het volgende:
>
>     Hey there,
>     I'm looking to not auto-reply on create to inbound emails from a
>     certain domain ( anything at example.com
>     <mailto:anything at example.com> and even anything at sd.example.com
>     <mailto:anything at sd.example.com>). I suppose the right way to go
>     about this is via user defined condition in the global scrip for
>     autoreply on create. I have steps 1 and 3.. what's step 2?
>
>     1 return 0 unless $self->TransactionObj->Type eq "Create";
>     2 return 0 if #self->TicketObj->????
>     3 return 1
>
>     thanks
>     ram
>
>
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>
>
>
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