[rt-users] 3.4.4 --> 4.0.4 and subject tag

Jeff Blaine jblaine at kickflop.net
Mon Jan 30 15:07:36 EST 2012

Right now, with $rtname set to "ATCC" and a test
queue configured to have its own subject tag ("DEMO"),
our autoreply is showing signs of split-personality

Subject: [DEMO #35372] my X is broken
There is no need to reply to this message right now.  Your
ticket has been assigned an ID of [ATCC #35372].

Please include the string:

          [ATCC #35372]

in the subject line of all future correspondence about this
issue. To do so, you may reply to this message.

Is this because, perhaps, our old 3.4.4 template was brought
into RT 4.0.4 when we upgraded, and it uses $rtname and not
something new to reflect the subject tag?  If so, what is

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