[rt-users] Unwanted extra Requestor added

[Ruslan Zakirov]

Hi,

The only idea is a customization. Either a scrip or customization to
web interface.What do you see in the history of the ticket?

On Wed, Jun 27, 2012 at 9:02 PM, David T. Grayston
<davidtg at u.washington.edu> wrote:
> Aaron,
>
>
>
> No cc’s or other watchers are part of the queue or manually added to the
> ticket during the requests – I’ve tested this issue myself and duplicated
> (and I have ‘do anything’ perms).
>
>
>
> Odd that it doesn’t happen from the selfservice/create form only from the RT
> admin interface for creating a new ticket.
>
>
>
> As a workaround I’ve just been going in and manually removing the extra
> Requestor from each new ticket. Luckily the unwanted extra Requestor is a
> testing account that only I have access to…but its still a pain.
>
>
>
> I was thinking it could be some corruption in the database – where the
> account is set as a requestor on the queue but its not showing in the admin
> ui? But that should mean it would happen regardless of how the ticket was
> created.
>
>
>
> David
>
>
>
> ------------------------------------------------------------------
> David T. Grayston     Systems & Database Administrator
>
> University of Washington   School of Public Health
>
>
>
> From: Sampson, Aaron [mailto:Sampson at p2sol.com]
> Sent: Wednesday, June 27, 2012 10:38 AM
> To: David T. Grayston
> Subject: RE: Unwanted extra Requestor added
>
>
>
> David,
>
>
>
> Is the original requestor CC’ing anyone when sending in the ticket? Since RT
> takes the e-mail to create the requestor maybe it is seeing the additional
> e-mail addresses and creating multiple requestors that way.
>
>
>
> Another thing that I just thought of (not sure if it will help) but you can
> add a watcher to the ticket or queue and change the type of watcher (i.e.
> Requestor, admin, cc) might want to look into whether or not this is set or
> something in your permission’s has set something like this to auto add an
> additional requestor.
>
>
>
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David T.
> Grayston
> Sent: Wednesday, June 27, 2012 8:54 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Unwanted extra Requestor added
>
>
>
> Hi all,
>
>
>
> RT: 4.0.5
>
>
>
> When a new ticket is created by a privileged user via
> “../rt/Ticket/Create.html” we’re getting an unwanted second requestor
> automatically added to the ticket. This is happening in all queues and its
> always the same extra user added as second Requestor.
>
>
>
> But this isn’t happening when the ticket is created via
> “../rt/SelfService/Create.html”
>
>
>
> The queues don’t have any custom scrips and the Create.html isn’t modified -
> so far can’t determine why this is happening.
>
>
>
> Any help appreciated.
>
>
>
> ------------------------------------------------------------------
> David T. Grayston     Systems & Database Administrator
>
> University of Washington   School of Public Health
>
>



-- 
Best regards, Ruslan.