[rt-users] Customize create new ticket

Joe Harris drey111 at gmail.com
Thu Jul 5 08:30:11 EDT 2012

We recently migrated from 3.8.8 to 4.0.5 and there are some great new features which everyone is happy with but...

Due to several long custom fields we have, the Basics section on the default Create a new ticket screen tends to go off the screen depending on user resolution. I looked at modifying Create.html to suit our needs, but was wondering if there was an easier way to go about it. Users have also asked about moving the date part to the main screen as well. 

Has anyone accomplished such a task and would like to share details?

Thanks in advance!!


Sent from my mobile device. 

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