[rt-users] Customize create new ticket

Kevin Falcone falcone at bestpractical.com
Thu Jul 5 18:56:33 EDT 2012

On Thu, Jul 05, 2012 at 12:12:10PM -0400, Joe Harris wrote:
> Attached screenshot.  The Client_Project custom field is a field we
> pulled directly from our billing system to populate the custom field.
> Users with lower resolutions the page looks like the attached.

Does that get any better if you use a Render Type if Dropdown rather
than the old value of Select Box?


> On Thu, Jul 5, 2012 at 11:14 AM, Joe Harris <drey111 at gmail.com> wrote:
> > Unfortunately due to contracts I don't think I can, but I'll see if I can craft one a redact what needs to be hidden.
> >
> > Sent from my mobile device.
> >
> > On Jul 5, 2012, at 11:12 AM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> >
> >> Hi,
> >>
> >> A screenshot would be nice.
> >>
> >> On Thu, Jul 5, 2012 at 3:30 PM, Joe Harris <drey111 at gmail.com> wrote:
> >>> We recently migrated from 3.8.8 to 4.0.5 and there are some great new features which everyone is happy with but...
> >>>
> >>> Due to several long custom fields we have, the Basics section on the default Create a new ticket screen tends to go off the screen depending on user resolution. I looked at modifying Create.html to suit our needs, but was wondering if there was an easier way to go about it. Users have also asked about moving the date part to the main screen as well.
> >>>
> >>> Has anyone accomplished such a task and would like to share details?
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