[rt-users] Perl API: list of available queues, owners, status

Richard McMahon rgm at ast.cam.ac.uk
Thu Jul 12 14:43:16 EDT 2012


I am doing some ASCII perl reports and one of the options is to supply
the queue name. I want to be able to get a list of the queues that
are available as an input check.


On Thu, 12 Jul 2012, Ruslan Zakirov wrote:

> Date: Thu, 12 Jul 2012 21:30:15 +0300
> From: Ruslan Zakirov <ruz at bestpractical.com>
> To: Richard McMahon <rgm at ast.cam.ac.uk>
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Perl API: list of available queues, owners, status
> On Thu, Jul 12, 2012 at 7:58 PM, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
>> Hello,
>> Is there a way/example of how to get a list of queues, owners, status using
>> the Perl API?
>> I want to cycle through making a list counts for each owner
>> and queue by status.
> You want count tickets groupped by queue, owner and status, right? You
> really don't want to iterate over anything. It will be very slow.
> Instead take a look at how QueueSummaryBy* files do it in RT 4.0 and
> how RT::Extension::SummaryByUser (on CPAN) does similar task. You just
> need to combine two tables into one big table.
>> Thanks  Richard

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