[rt-users] R: Marking a Ticket as "Read"

Scotto Alberto al.scotto at reply.it
Wed Jul 25 16:11:55 EDT 2012

Hi Tim,

there's an option you have to enable in RT_SiteConfig

=item C<$ShowUnreadMessageNotifications>
If set to 1, RT will prompt users when there are new,
unread messages on tickets they are viewing.

Set($ShowUnreadMessageNotifications, 1);

Inizio: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] per conto di Tim Gustafson [tjg at soe.ucsc.edu]
Inviato: mercoledì 25 luglio 2012 17.21
Fine: rt-users at lists.bestpractical.com
Oggetto: [rt-users] Marking a Ticket as "Read"

I just upgraded from 3.8 to 4.0, and I notice something missing: when
a ticket had new comments on it before, there used to be a link at the
top of the page that said "show new comments", followed by another one
that said "show new comments and mark them all as read", or something
to that effect.  I don't see that anymore, and now I have a bunch of
tickets with new comments and no way to mark them as read.

Where did this functionality move to?  I rely on it to know which of
my tickets have had activity since the last time I looked at it.



Tim Gustafson
tjg at soe.ucsc.edu
Baskin Engineering, Room 313A

Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it


The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.

More information about the rt-users mailing list