[rt-users] recurring requests

Boli boli at itss.co.tz
Fri Jun 1 02:23:54 EDT 2012

we made a seperate queue with a scrip applied that created new tickets
with identical custom fields and other info every time an old ticket was

custom fields included interval between recurring events, so new tickets
were created with a due date in the future based on now()+the custom
field with the recurrence interval.

we actually use it to track recurring outbound payments, but should
easily apply to recurring maintenance too.

On 01/06/12 09:05, Robert Wysocki wrote:
> Dnia 2011-03-31, czw o godzinie 20:45 +0000, Roedel, Mark pisze:
>> Obviously it’s pretty simple to write a script against the REST API
>> and launch it from a cron job, but has anybody done anything that’s
>> more end-user facing to allow for the setup of recurring tickets for
>> periodic maintenance and the like?
> RT::Extension::QuickCalls?
> Regards,

Jon 'Boli' Copeland
Network Engineer
IT Sales & Services Ltd
boli at itss.co.tz
+255 (0) 685 374780

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