[rt-users] Scrip/template "Notify parent ticket owner on resolve"?
jblaine at kickflop.net
Tue Jun 5 17:20:49 EDT 2012
That's a good start to work with.
Any leads on the proper way to go about sending mail via a template
from inside a scrip would be welcome.
Do I just subclass Action::SendEmail, build my message, and commit()
it? I don't see a way to reference/use a template for that.
Condition: On Resolve
Custom condition code:
Custom action preparation code:
if ticket has no parents
# otherwise... do stuff, send email
Custom action cleanup code:
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