[rt-users] Ticket Communication / Email
falcone at bestpractical.com
Wed Jun 6 22:05:32 EDT 2012
On Wed, May 16, 2012 at 03:34:29PM +0000, Paul Twigg wrote:
> In RT, on a ticket, I will hit the reply button to reply ticket. Generally the user who
> initiated the ticket will then reply to that message. RT picks up that reply and attaches it
> to the original ticket, but I have no way of seeing that a reply was received in RT. Is there
> a way I can configure RT to make a ticket go bold or for something to change in the UI when a
> new message is received on a ticket?
The easiest one is to turn on ShowUnreadMessageNotifications and use
the UpdateStatus column.
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