[rt-users] Ticket Communication / Email

Kevin Falcone falcone at bestpractical.com
Wed Jun 6 22:05:32 EDT 2012

On Wed, May 16, 2012 at 03:34:29PM +0000, Paul Twigg wrote:
>    In RT, on a ticket, I will hit the reply button to reply ticket.  Generally the user who
>    initiated the ticket will then reply to that message.  RT picks up that reply and attaches it
>    to the original ticket, but I have no way of seeing that a reply was received in RT.  Is there
>    a way I can configure RT to make a ticket go bold or for something to change in the UI when a
>    new message is received on a ticket?

The easiest one is to turn on ShowUnreadMessageNotifications and use
the UpdateStatus column.

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