[rt-users] [SLA] Custom (and very imperfect) solution for parking stalled tickets

Robert Wysocki robert.wysocki at contium.pl
Mon Jun 11 02:45:56 EDT 2012

Dnia 2012-06-09, sob o godzinie 22:50 +0400, Ruslan Zakirov pisze:
> On Sat, Jun 9, 2012 at 10:17 PM, Scotto Alberto <al.scotto at reply.it>
> wrote:
>         Much better, following KISS rule: we could simply use hidden
>         CFs to store temporary values!
>         This way it's much cleaner, isn't it?
> Have you seen Attributes class/table in RT. It's designed for such
> things. Store anything developer like tied to any RT object. 

Actually few days ago I posted my solution for parking tickets that uses
two extra CF's and also asked in the same post is there any way to avoid
those. Unfortunately I didn't get any answer then, now I have one.


Robert Wysocki
administrator systemów linuksowych
Contium S.A., http://www.contium.pl

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