[rt-users] Callback to redirect page in Create.html

[Renney, Paul]

Jim,

I did it the following way in RT 4.0.5:

Copied share/html/Ticket/Create.html into the local/html/Ticket directory, changed the Init callback line in Create.html to make:

$m->callback( CallbackName => "Init", ARGSRef => \%ARGS, QueueObj => QueueObj );

Copied original Create.html into local directory and renamed original Create.html to another name (CreateNew.html).

In the callback you described (local/html/Callbacks/MYNAME/Ticket/Create.html/Init) I have:

<%init>
if ($Queueobj->Name eq 'Custom Queue Name'){
 $m->redirect($RT::WebURL."Ticket/CreateNew.html?Queue=".$QueueObj->id);
}
</%init>

<%ARGS>
  $QueueObj => undef
</%ARGS>

The WebURL part is probably not needed, and I'm not sure what the ARGS section does, but I don't want to change it now as it works. Apologies if there are any typos, I'm copying it across manually from another terminal.

Regards,
Paul

________________________________
From: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] on behalf of Jim Lesinski [jim.lesinski at gmail.com]
Sent: 11 June 2012 23:39
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Callback to redirect page in Create.html

Hello,

Can anyone offer any insight about creating a Callback in Create.html to redirect to a custom create page an a per queue basis? I believe I have the correct callback in:

/opt/rt4/local/html/Callbacks/MYNAME/Ticket/Create.html/Init

and I am able to perform the redirect, but can't seem to get the queue name properly to test the queue name. I am thinking it would be something like

<%init>
%if ($Queueobj->Name eq 'Whatever'){
 $m->redirect('/Tickets/custom.html');
}
</%init>


the redirect portion works fine, I just don't know how to get the queue name. If anyone wants to offer up an end to end solution including an example custom page that would be even better!

Thanks,
Jim


Think green - keep it on the screen.

This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120612/312c0554/attachment.htm>