[rt-users] Callback to redirect page in Create.html

Renney, Paul paul.renney at logica.com
Tue Jun 12 03:29:58 EDT 2012


I did it the following way in RT 4.0.5:

Copied share/html/Ticket/Create.html into the local/html/Ticket directory, changed the Init callback line in Create.html to make:

$m->callback( CallbackName => "Init", ARGSRef => \%ARGS, QueueObj => QueueObj );

Copied original Create.html into local directory and renamed original Create.html to another name (CreateNew.html).

In the callback you described (local/html/Callbacks/MYNAME/Ticket/Create.html/Init) I have:

if ($Queueobj->Name eq 'Custom Queue Name'){

  $QueueObj => undef

The WebURL part is probably not needed, and I'm not sure what the ARGS section does, but I don't want to change it now as it works. Apologies if there are any typos, I'm copying it across manually from another terminal.


From: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] on behalf of Jim Lesinski [jim.lesinski at gmail.com]
Sent: 11 June 2012 23:39
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Callback to redirect page in Create.html


Can anyone offer any insight about creating a Callback in Create.html to redirect to a custom create page an a per queue basis? I believe I have the correct callback in:


and I am able to perform the redirect, but can't seem to get the queue name properly to test the queue name. I am thinking it would be something like

%if ($Queueobj->Name eq 'Whatever'){

the redirect portion works fine, I just don't know how to get the queue name. If anyone wants to offer up an end to end solution including an example custom page that would be even better!


Think green - keep it on the screen.

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