[rt-users] Articles rights

Kevin Falcone falcone at bestpractical.com
Tue Jun 12 21:50:02 EDT 2012

On Tue, Jun 12, 2012 at 05:59:56PM +0200, Daniel Garcia Mejia wrote:
> I have one question about Articles that I have not found searching
> by Google.
> I want to build a RT system that has different articles (with
> differents category)  but with different visibility permissions
> according to differents user groups. It is possible?
> I only see one permission 'ShowArticles', but show ALL articles. I
> want to show by category for example...

You want to split your Articles up across Classes.
You can read more about Classes in
and then grant ShowArticles on each of those.
Also keep in mind that Classes can be assigned to a particular Queue,
in addition to Globally, so you can control where they show up.

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