[rt-users] Search Ticket Transaction History in Query Builder?
Thomas Sibley
trs at bestpractical.com
Wed Jun 13 16:23:05 EDT 2012
On 06/13/2012 04:15 PM, Brian Schrock wrote:
> Custom Condition:
> my $txn = $self->TransactionObj;
> my $type = $txn->Type;
>
> unless (
> ($type eq "Status") ||
> ($type eq 'Set' && $txn->Field eq 'Status') ||
> ($txn->OldValue eq "resolved") ||
> ($txn->OldValue eq "stalled") ||
> ($txn->NewValue eq "open") ||
> ($txn->Data eq 'Ticket auto-opened on incoming correspondence')
> ) {
I think your logic is wrong here. You're OR-ing all those together
instead of a combination of AND and OR with parentheses to group correctly.
> return 0;
> }
>
> return 1;
>
> Custom action cleanup code:
> my $Ticket = $self->TicketObj;
> my $CFName = 'Last Reopened Date';
> my $CF = RT::CustomField->new( $RT::SystemUser );
> $CF->LoadByNameAndQueue( Name => $CFName, Queue => $Ticket->Queue );
>
> my @date = localtime(time());
> my $year = $date[5] += 1900 ;
> my $month = $date[4] += 1 ;
> my $day = $date[3] ;
> my $date_stamp = "$year-$month-$day";
>
> $Ticket->AddCustomFieldValue( Field => $CF, Value => $date_stamp);
Avoid the localtime math and just pass:
Value => $self->TransactionObj->CreatedObj->AsString
More information about the rt-users
mailing list