[rt-users] RT on Ubuntu 12

Kevin Falcone falcone at bestpractical.com
Thu Jun 21 11:38:32 EDT 2012

On Thu, Jun 21, 2012 at 11:33:05AM -0400, Borngunners wrote:
>    I just installed libplack-perl using the following command suggested sudo apt-get install
>    libplack-perl
>    After installing it, I decided to include "use Plack::Handler::Apache2" in my apache2
>    configuration. This is the following error message I got:

Have you installed any of the RT dependencies on this machine?

The README explains how to run make testdeps and make fixdeps.  You'll
need to run those and either install from CPAN or translate the needed
perl modules into the appropriate Ubuntu packages.


>    root at helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start
>     * Starting web server
>    apache2
>    Syntax error on line 28 of /etc/apache2/sites-enabled/000-default:
>    Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
>    /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl
>    /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5
>    /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at
>    /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at
>    /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at
>    /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted
>    at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require
>    at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation
>    aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in
>    require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted
>    at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at
>    /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at
>    /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at
>    /opt/rt4/sbin/../lib/RT.pm line 503.\n
>    Action 'start' failed.
>    The Apache error log may have more information.
>    And after looking into the apache2 error log, this is the erroe message I get:
>    $
>    [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down
>    [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with
>    Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
>    [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down
>    if I comment out "use Plack::Handler::Apache2", I won't have any error message after starting
>    apache2.
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