[rt-users] Error creating tickets

Borngunners borngunners at aol.com
Fri Jun 22 17:25:08 EDT 2012

I can access the database using the mysql command line... The database was dumped from a previous RT database with 3.8 version and restored to a newly created RT database with 4.02 version on a different machine... Everything else looks like okay except creating tickets...



-----Original Message-----
From: Bill Cole <rtusers-20090205 at billmail.scconsult.com>
To: RT-Users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Fri, Jun 22, 2012 4:51 pm
Subject: Re: [rt-users] Error creating tickets

On 22 Jun 2012, at 6:55, Al Kay wrote:

> [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of 
> type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$
> [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for 
> ticket 879. aborting Ticket creation. 
> (/opt/rt4/sbin/../lib/RT/Ticket.$
> [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created 
> due to an internal error (/opt/rt4/share/html/Elements/Error:82)
> [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down
> [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) 
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 
> configured $

Those log lines are truncated and out of order, so it is hard to trust 
that they are accurate and meaningful or to discern much meaning from 

However, the most likely cause of a problem like this is database 
misconfiguration. Are you sure that your $DatabaseUser and 
$DatabasePassword settings are correct? Can you access the database 
using the mysql command-line client?

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