[rt-users] mail AdminCC when moving ticket from queue to queue

[procfs]

Thank you Ruslan, now the scripts workes (colud say works to well) the mail
is getting duplicated. How can I stop this duplicat mails.

Thanks and Regards


Ruslan Zakirov-2 wrote:
> 
> On Tue, Jun 26, 2012 at 9:33 PM, procfs <asanka_gunasekera at yahoo.co.uk>
> wrote:
>>
>> Hi Jennifer , where should I place this RT-Attach-Message: yes
> 
> http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail
> 
> Link to description of the mentioned feature. Read whole page to
> understand templates a bit.
> 
> 
>>
>> Thanks for the reply I was thinkng that I ant going to get any feed back
>> from any one
>>
>> Regards
>>
>>
>>
>> jaknj wrote:
>>>
>>> You can create a global scrip with the following:
>>> [cid:image001.png at 01CD4FAF.B7D19810]
>>>
>>> I created a customized template that also includes the first content on
>>> the ticket, this makes it a little easier to keep track of what the
>>> ticket
>>> is actually about without needing to log into the system.  Here is my
>>> template content:
>>>
>>> RT-Attach-Message: yes
>>>
>>>
>>> {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
>>> Transaction: {$Transaction->Description}
>>>        Queue: {$Ticket->QueueObj->Name}
>>>      Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
>>> given)"}
>>>        Owner: {$Ticket->OwnerObj->Name}
>>>   Requestors: {$Ticket->RequestorAddresses}
>>>       Status: {$Ticket->Status}
>>> Ticket <URL:
>>> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>>>
>>>
>>> Transaction Content:
>>> ------------------------------------------------------------------------------
>>> {$Transaction->Content()}
>>>
>>> Original Ticket Content:
>>> ------------------------------------------------------------------------------
>>> {$Ticket->Transactions->First->Content()}
>>>
>>> Jennifer Koermer
>>> System Administrator IV
>>> ________________________________
>>>
>>> Production Resource Group, LLC
>>> 915 Secaucus Road, Secaucus, NJ 07094
>>> 201-758-4349 phone
>>> 201-758-4350 fax
>>> 201-232-7691 cell
>>> jkoermer at prg.com<mailto:jkoermer at prg.com>
>>> www.prg.com<http://www.prg.com/>
>>>
>>> From: rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Asanka
>>> Gunasekera
>>> Sent: Thursday, June 21, 2012 1:08 PM
>>> To: rt-users at lists.bestpractical.com
>>> Subject: [rt-users] mail AdminCC when moving ticket from queue to queue
>>>
>>> Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
>>> from one queue to another
>>>
>>> Thanks and Regards
>>>
>>>
>>>
>>
>> --
>> View this message in context:
>> http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
> 
> 
> 
> -- 
> Best regards, Ruslan.
> 
> 

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