[rt-users] Subject in Template options

[Joe Kirby]

UMBC has a need to have the subject of an email option only the ticket id and subject of the ticket.

The Subject: seems to be required for templates to work and that seems to always place Ticket id & Queue name and our group does not want to see the queue

Is this is possible?

Thanks

joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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